Uphance does not knowingly collect personal information from users who are under 13 years of age.
Uphance will have access to third-party personal information provided by you as part of using Uphance such as customer, manufacturer and supplier contacts in your Uphance account. This information will be used solely for servicing your needs as expressed by you to Uphance as part of your use of Uphance. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver a one-time email. Your friend may contact us at [email protected] to request that we remove this information from our database.
We post user testimonials on our website. These testimonials may include names and other personal information and we acquire permission from our users prior to posting these on our website. Uphance is not responsible for the personal information users elect to post within their testimonials.
Your usage details such as time, frequency, duration and pattern of use, features used, and the amount of storage used will be recorded by us in order to enhance your experience of the Uphance and to help us provide you the best possible service.
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our application. We link this automatically-collected data to other information we collect about you.
We use temporary and permanent cookies to enhance your experience of Uphance. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in Uphance, a permanent cookie will be stored in your computer, and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.
Technologies such as cookies, beacons, tags and scripts are used by Uphance LLC. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We adopt industry appropriate data collection, storage, and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing the Uphance application to you and are bound by confidentiality obligations.
Upon request, we will provide you with information about whether we hold any of your personal information. Users who wish to correct, update or remove any personal information including those from a public forum, directory or testimonial on our site may do so either by accessing their user account or by contacting Uphance Customer Support at [email protected]. Such changes may take up to 48 hours to take effect. We respond to all inquiries within 10 days.
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to our website. We require registration to publish information, but given the public nature of both platforms, any personal information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in the disclosure of personal information in public forums as Uphance is not responsible for the personal information users elect to disclose.
This certification covers our collection, use, and disclosure of information we collect through our website www.uphance.com and through the Uphance application. The use of information collected through Uphance shall be limited to the purpose of providing the Uphance application to you.
Uphance acknowledges that you have the right to access your personal information. Uphance has no direct relationship with the individuals whose personal data it processes. If you are an individual user of Uphance, you can directly contact Uphance to correct, amend, or delete inaccurate data. In other cases, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct such query to his data controller who may be a customer of Uphance. If requested to remove data we will respond within a reasonable timeframe. We will retain personal information we process on behalf of our customers for as long as needed to provide the Uphance application to our customers. Uphance will retain personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.