Careers — Uphance

From Account Managers and Business Developers to UI/UX Designers and Software Developers, our team of dedicated hardworking professionals is passionate about delivering the best fashion ERP system in the market.

Core Values

As an equal opportunities employer, Uphance is committed to creating a diverse work environment where employees are empowered to make their mark regardless of position or department. View Current Openings

Highlights of working at Uphance

Here are some of the reasons why you’ll enjoy working at Uphance.

Competitive Salaries

It takes top talent to create high-quality solutions. We also understand that top talent deserves top pay.

Fun Work Environment

What’s collaboration without fun? Our team members are as diverse as the clients we work with. Imagine a team that’s big on creatively solving the biggest challenges in the fashion and e-commerce industry. That’s the Uphance team.

Opportunities for growth

The global tech landscape keeps evolving and we understand this. At Uphance, we encourage you to grow not just in your role here but as an individual. We also provide on-the-job opportunities to match this.

Challenging Adventures

We run the best fashion operations management software in the market and maintaining this is not a walk in the park. Working with Uphance means you’re prepared to work hard to keep improving.

Openings

Ready to walk into your future? See our current openings across Uphance. Apply Here Customer Success Manager Account Executive Customer Success Manager Uphance is a fast-growing software company that helps modern day apparel brands. We help them streamline operations, maintain their inventory at scale and to sell their products through channels everywhere in the world. Uphance is expanding quickly with a mission to become the leading Apparel Management Software in the world, and we want a Customer Success Manager to join our team!

Who you are:

3+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organization experience a plus
A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption

You’re curious, inventive and work to be a little better every single day
You naturally possess a high level of compassion and pay close attention to the needs of customers
Has handled difficult customers or situations and can demonstrate resolutions
Willingness to tackle things on your own
Ability to navigate data and people to find answers

The motivation and flexibility to work well in a high-growth environment where things change quickly
Invest in relationships with customers and colleagues
Contribute to a positive team environment of equality and inclusion

What you’ll do:

Enhance customer experiences and identify areas of opportunity to increase software adoption and engagement

Conduct business reviews and proactively suggest solutions to common customer challenges
Advise on updates, upgrades and changes to purchased products to improve operational efficiency for customers.
Partner with engineering and product to relay customer needs, issues, and experiences to drive product strategy, roadmap, and prioritization.
Anticipate issues and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows.
Work with the team to develop, track, and respond to the critical metrics that drive success across the organization.

Determine customer goals and collaborate on customized strategic plans while driving customer accountability.
Monitor customer health and build associated risk mitigation plans.
Resolve customer inquiries by aligning customers with the right resources.
Develop Customer Success assets and playbooks and refine processes internally.

You will make an impact by:

Working closely with new & existing Uphance customers to ensure they get the most out of our platform and provide them with a great customer experience.
Helping our customers achieve both their technical and business goals, driving retention and growth for Uphance.
Amplifying customer voice internally by driving continuous feedback into Product and Engineering teams on ways we can better serve our customers. You will work with internal stakeholders to remove barriers or find solutions in order to provide a delightful experience to your customers.

We are looking for people who have integrity, always strive to be their best and are passionate about innovation and collaboration. Do these values align with your own? Apply today! Account Executive Uphance is a fast-growing software company that helps modern day apparel brands. We help them streamline operations, maintain their inventory at scale and to sell their products through channels everywhere in the world. Uphance is expanding quickly with a mission to become the leading Apparel Management Software in the world. We are seeking outstanding SaaS sales talent, energized to help our customers’ businesses thrive through our robust connected apparel management platform. This position is specifically for Account Executives who are driven to challenging themselves, service customers, solve problems, and consistently crush quota in a fast-paced, collaborative, high-culture environment.