Use the form below to file a payment-related complaint. Provide as much detail as you can about the transaction, the issue, and the outcome you are looking for. A member of the Uphance team will follow up as soon as possible.
Canadian merchants
If you are a Canadian merchant and believe that our conduct is contrary to the Code of Conduct for the Payment Card Industry, you may report the matter to us via the following channels:
Upon receipt of your issue, we will acknowledge receipt of your complaint within a maximum of five (5) business days. We will investigate and address your complaint within a maximum of 20 business days and provide you with a written notice of the outcome.
If you feel your issue has not been adequately addressed, you may escalate the issue to the Financial Consumer Agency of Canada. FCAC provides more detailed information on complaint handling and merchant rights.
Prefer email? You can also send your complaint to [email protected] with the subject line "Payment-related complaint".
For all other inquiries, please use the general contact form.
