Common questions about how Uphance works, how brands get started, and how Uphance Payments fits in. Uphance is a sales-led, guided platform, so the best next step for most questions below is a short discovery conversation and a tailored demo.
Getting started with Uphance
Does Uphance offer a free trial?
No. Uphance is a guided, sales-led platform, so fit depends on your channels, workflows, systems, and integrations. A trial would not reflect your real operation. Every engagement starts with a short discovery conversation, followed by a tailored demo built around your workflows. This is not a self-serve setup.
How do I get started with Uphance?
Start with a brief discovery conversation. We learn how your operation runs today, assess fit, and prepare a demo around your channels, warehouses, systems, and priorities. From there the path is a fit assessment, a scoped implementation plan, and guided onboarding. Book a tailored demo to begin.
How is Uphance priced?
Uphance is priced around the operational depth it provides for mid-market apparel brands, and pricing is scoped to your operation during discovery. We do not publish self-serve pricing tiers, because the right configuration depends on your channels, warehouses, integrations, and volume. Pricing is shared as part of a tailored proposal.
How long does implementation take?
Most brands go live in 8 to 16 weeks from discovery, depending on channel count, warehouse complexity, legacy data volume, and integration scope. Onboarding follows a structured five-phase rollout: discovery, configuration, integrations and migration, UAT and training, then go-live with hypercare.
What kind of brand is Uphance built for?
Multi-channel apparel brands running wholesale and DTC, often marketplaces too, with one or more warehouses or a 3PL. These are usually brands in the $5M to $100M range, though the real qualifier is operational complexity across channels and fulfillment, not revenue alone.
What does Uphance replace?
Most implementations replace a combination of a legacy or generic ERP, a standalone PLM or PIM, a disconnected wholesale B2B tool, a separate WMS, and the spreadsheets bridging them. Brands typically consolidate three to five tools plus spreadsheets into one connected system.
What does support look like after go-live?
Onboarding includes hypercare through your first operating cycle. After go-live, your team has ongoing support by email at [email protected] and through in-app chat, backed by a customer success and onboarding team.
Uphance Payments
What is Uphance Payments?
Uphance Payments is a built-in B2B payment solution that helps brands and distributors get paid faster for their wholesale orders.
How does Uphance Payments work with Uphance?
Uphance Payments integrates with every invoice in Uphance. Invoices carry a Pay Online button that lets customers pay quickly and directly.
How secure is Uphance Payments?
Uphance Payments is PCI compliant and uses TLS 1.2 encryption.
Can I pass the transaction fees on to my customer?
Yes. Uphance Payments gives you the option to pass fees on to the customer, in which case there is no cost to you.
Who is Uphance Payments good for?
Uphance Payments works best for B2B payments, because it is built around wholesale payment workflows.
Can I receive funds in different currencies?
Yes. You can retain funds in each currency in a local bank account to avoid currency conversion losses. Uphance lets you set up multiple bank accounts, one active per currency.
What are the transaction fees?
Transaction fees depend on your country. Contact us via chat for specifics.
How do I get started with Uphance Payments?
If you already use Uphance, go to Apps and add the Uphance Payments app. Setup is quick and simple.